Delivery & Returns
Shipping | Returns | Import Duties
S H I P P I N G
Nuclieus offers free worldwide insured shipping on all orders. Priority insured shipping is also available on select models. Please proceed to checkout to see the available shipping options for your desired Power Series.
If you would like to know which models are available to ship at an urgent basis, please contact us on the Nuclieus Concierge (available 24/7) or send us an email.
All Nuclieus orders are shipped with DHL Express. Expected delivery time once shipped:
USA: 2-3 business days
UAE/Middle East: 3 business days
Canada: 3-5 business days
Australia/NZ: 5-8 business days
R E T U R N S
The Nuclieus return policy is valid for 14 days since the day you receive the Power Series. If 14 days have gone by since you receive your Power Series, unfortunately, we can’t offer you a refund/exchange.
To be eligible for a refund, the Power Series must be in the same condition that you received it. It must also be unused and in the original packaging.
- Please contact the Nuclieus team regarding your return.
- You will be asked to ship the Power Series to our headquarters in Antwerp, Belgium where certified agents will re-verify it's authenticity. We will send you an email to notify you that we have received your returned item. Nuclieus will not cover return shipping costs or any import duties that Nuclieus would have to incur to receive the Power Series. Please note Nuclieus will not refund any amounts paid for shipping when the order was placed.
- Once certified authentic, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Please note: you should consider using a trackable shipping service or purchasing shipping insurance. In most cases, we can arrange for an insured shipping service.
If you have any questions, please contact us and we will be happy to assist with your return.
I M P O R T D U T I E S
Orders within the EU / UK are not subject to any additional duties / taxes.
Rest of World: most orders are not subject to any additional duties. However, as duties are levied (if any) at the discretion of your country's import customs, we cannot provide an indication of the duty amount. Rest assured, as part of the Nuclieus International Power Programme, we share duties by covering half the duty amount that is levied on your order.
If you have any further questions regarding duties, please contact us on the Nuclieus Concierge (available 24/7) or send us an email.